Store Policies

Please allow up to 24 hours for responses to customer service or order inquiries.

Although we make every effort to fulfill orders as quickly as possible, please allow up to 10 business days (not including weekends and holidays) for your order to be processed. Please see Shipping & Refund Policy for full details. 

CUSTOM ORDERS

The above noted policies also apply to custom orders.

Custom orders require a website check out or invoice for payment. Processing time begins when the order is paid, and no work will be completed, including any idea mockups, before payment has been received.

If you require a design to be developed, an art fee of $45 will be added to the order. 

Unless a design is purchased, Kreative Originals retains ownership of any designs that are created and can reproduce for other customers.

Orders that are needed within seven (7) days or less are considered RUSH orders and will incur a rush fee that will be added to the order. The fee is dependent upon the items that are ordered.